Last updated: September 5, 2026
RETURNS AND REFUNDS POLICY
Article 1: Right of Withdrawal
In accordance with applicable law, you have 14 calendar days from the date you receive your order to exercise your right of withdrawal, without having to provide a reason or pay any penalties.
Article 1: Cancellation Periods
To be accepted, the returned product must:
- In its original condition, unused, and undamaged
- Must be returned in its original packaging, if possible
- Must be accompanied by proof of purchase (order number or invoice)
Article 3: Return Procedure
To make a return, please contact us at the following address: contact@whispering-lights.com, and include your order number and the reason for the return. We will then provide you with instructions on how to return the product to us.
The customer is responsible for return shipping costs, unless the product is defective or does not match the order.
Article 4: Return Shipping Costs
To make a return, please contact us at the following address: contact@whispering-lights.com, and include your order number and the reason for the return. We will then provide you with instructions on how to return the product to us.
Article 5: Refunds
After we receive and inspect the returned product, we will issue a refund within 14 days at the latest, using the same payment method used for the original purchase. The original shipping costs will be refunded only if the return is due to an error on our part (defective or non-compliant product).
Article 6: Exceptions
The following items are not eligible for return or refund: Products that have been used in any way
Article 7: Contact
If you have any questions about your return, please contact us: contact@whispering-lights.com