Politique De Confidentialité

1. Data Controller

Whispering-Lights, BCE 1038.863.664, which can be contacted at contact@whispering-lights.com, is responsible for processing the personal data collected through the websitewww.whispering-lights.com.

2. Data Collected

When you use the website and place orders, we collect:

• Last Name, First Name
• Email address
• Mailing Address (Shipping/Billing)
• Phone number
• Order History
• Payment Information (processed exclusively by Stripe—Whispering-Lights does not have access to full banking information)
• Browsing data (via cookies; see the Cookie Policy)

3. Purposes of the Processing

Your data is used to:

• Process and ship your orders
• Manage Your Customer Account
• Provide after-sales service and warranty coverage
• To send you marketing communications (newsletters, promotions) if you have given your consent
• Compile anonymized statistics
• Comply with our legal and accounting obligations

4. Legal Basis

• Contract Performance (Order Processing)
• Consent (newsletter, marketing)
• Legal requirement (billing, accounting)
• Legitimate Interest (site improvement, security)

5. Recipients of the data

Your data is never sold or shared with third parties for commercial purposes. It may be shared with:

• Stripe (payment processing)
• Bpost (package delivery)
• [Website Host]
• Competent authorities, if required by law

6. Shelf Life

• Customer account data: duration of the business relationship + 5 years (Belgian accounting requirements)
• Marketing data (newsletter): until unsubscribed
• Payment information: Not stored by Whispering-Lights (managed by Stripe)

7. Your Rights

In accordance with the GDPR, you have the following rights:

• Right of Access to Your Data
• Right to Correction
• Right to erasure (“right to be forgotten”)
• Right to Restriction of Processing
• Right to Data Portability
• Right to Object (particularly regarding marketing)
• Right to withdraw your consent at any time

To exercise these rights, please contact us at [email protected] (correct the typo “contatc” to “contact”). You also have the right to file a complaint with the Data Protection Authority (APD) in Belgium (www.autoriteprotectiondonnees.be).

8. Safety

Whispering-Lights implements reasonable technical and organizational measures to protect your data from unauthorized access, loss, or disclosure.

9. Changes

This privacy policy may be updated at any time. The date of the last update will be indicated at the bottom of the page.

Last updated: July 14, 2026

10. Cookie Policy

What is a cookie?

A cookie is a small text file stored on your device when you visit the websitewww.whispering-lights.com; it allows the site to recognize your browser and remember certain information.

Managing Your Consent

On your first visit, a banner will allow you to accept, decline, or customize non-essential cookies. You can change your preferences at any time via [link to the cookie manager / browser settings].

You can also configure your browser to block cookies, though please note that this may affect certain features of the site (e.g., the shopping cart).