Last updated: 5 September 2026
PRIVACY POLICY (GDPR)
1. Data controller
whispering-lights, BCE 1038.863.664, reachable at [email protected], is the data controller for the personal data collected via the website whispering-lights.com.
2. Data collected
In the context of the use of the website and the placing of orders, we collect:Last name, first nameEmail addressPostal address (delivery/invoicing)Phone numberOrder historyPayment data (processed exclusively by Mollie — whispering-lights does not have access to the complete bank details)Browsing data (via cookies, see Article 10, Cookie Policy)
3. Purposes of processing
Your data is used for:– Processing, invoicing and delivering your orders– Managing your customer account– Providing after-sales service and customer support– Sending you commercial communications (newsletters, promotions) if you have expressly consented to it– Establishing anonymised sales and browsing statistics– Complying with our legal and accounting obligations
4. Legal basis
– Performance of the contract (order processing, invoicing and delivery of your order)– Consent (newsletter, marketing cookies)– Legal obligation (retention of invoices, Belgian accounting obligations) –Legitimate interest (improvement of the website and services, security and fraud prevention)
5. Recipients of the data
Your data is never sold nor communicated to third parties for commercial purposes. It may however be transmitted to our technical service providers for the proper execution of your order:– Mollie (payment processing)– Delivery services and carriers for the routing of your parcels – Competent authorities if the law requires it or within the framework of judicial proceedings
6. Retention period
– Customer account data: duration of the commercial relationship + 7 years (Belgian accounting obligations)– Prospecting data (newsletter): until unsubscription– Payment data: not kept by whispering-lights (securely managed by Mollie)
7. Your rights
In accordance with the GDPR, you have the following rights:– Right of access to your data– Right of rectification –Right to erasure (« right to be forgotten ») –Right to restriction of processing– Right to data portability –Right to object (in particular to refuse commercial prospecting) –Right to withdraw your consent at any timeTo exercise these rights, contact us at [email protected]. You also have the right to lodge a complaint with the Data Protection Authority (APD) in Belgium (www.autoriteprotectiondonnees.be).
8. Security
Whispering-lights implements appropriate technical and organisational measures (such as the SSL encryption protocol) to protect your data against any unauthorised access, alteration, loss or disclosure.
9. Changes
This privacy policy may be updated at any time to reflect changes in our services or in the legislation. The date of the last update will be indicated at the top of the page.
10. Cookie policy
What is a cookie? A cookie is a small text file placed on your device when you visit the website whispering-lights.com, making it possible to recognise your browser and to remember certain information (such as the content of your basket).Managing your consent: On your first visit, a banner allows you to accept, refuse or personalise non-essential cookies (analytical or advertising cookies). You may modify your preferences at any time via the settings of our website or of your internet browser.You may also configure your browser to refuse cookies, knowing that this may affect certain features of the website (e.g. shopping basket).